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What is BXA Vault?
BXA Vault receives, inspects and stores your collectibles in the USA. You can view your collection through your Virtual Vault and request additional services or shipping when needed.
Who is BXA Vault for?
Collectors in the USA and around the world who want to keep their collectibles in the United States. BXA Vault lets you receive purchases, store your collection and arrange services or shipping without having every item sent to your home first.
Can I use BXA Vault from outside the USA?
Yes. You can have your purchases delivered directly to BXA Vault in the USA, keep them stored with us and request additional services or shipping when needed. You can view your collection online through your Virtual Vault.
Where can I see my inventory?
Log in to your BXA Vault account and open your Virtual Vault to view the collectibles stored with us. Your online inventory lets you keep track of your collection from anywhere.
What can I store with BXA Vault?
From trading cards and statues to collectible bottles, movie props and other collections, we store a wide variety of items you collect. For oversized, fragile or unusual items, contact us before shipping so we can confirm suitability and storage requirements.
Do you open every package you receive?
Yes. We open every box we receive to meet our safety requirements and prepare the initial arrival report for your items.
Do you supply packing materials and storage accessories?
Yes. We provide packing materials as part of our service, using acid-free paper to wrap suitable items. Boxes, garment rails, different types of hangers and breathable garment bags are available on request to suit your storage needs.
How do I know my items are safe?
Your items are carefully handled by our team and kept in climate-controlled storage with packing suited to their needs. We prepare an initial arrival report to document what we receive and note any visible condition concerns. For a closer assessment, you can request a detailed condition inspection report.
What additional services do you offer?
We offer grading submission coordination, authentication coordination, framing and display cases, professional photography, packing and shipping, custom crating, and detailed condition inspection reports. Grading and authentication are performed by independent specialists; we coordinate the process for you. Additional fees apply.
How much does storage cost?
Our Small Vault costs $1.99 per month for a space measuring 50 × 50 × 50 cm. Our Large Vault costs $9.99 per month for a space measuring 100 × 100 × 100 cm. For larger items or additional space, contact us for a quote.
How do I pay for my storage?
Choose your vault plan and subscribe through our website using a credit or debit card. Payments are processed securely through Stripe, and your subscription renews monthly.
Are there any hidden costs?
Your monthly subscription covers your vault storage. Optional services and shipping are charged separately. We confirm the cost of any additional service with you before proceeding.
How much does shipping cost?
Shipping costs depend on your items’ size, weight, destination and packing requirements. We’ll share the available carrier options and prices before shipping, so you can choose your preferred carrier.
Can I request shipping anywhere, at any time?
Yes. You can request shipment of some or all of your items at any time, to a destination of your choice. We’ll confirm carrier availability, packing requirements and prices with you before shipping.
Do you offer discounts?
For a large collection or extended storage needs, contact us to discuss a tailored quote.
Can I ship purchases directly to BXA Vault?
Yes. You can have purchases from sellers, shops or auction houses shipped directly to us. Contact us before your first shipment for the delivery address and instructions for identifying your package.
What happens when my package arrives?
We open your package, carry out a basic inspection and prepare an initial arrival report noting the items received and any visible condition concerns. Your items are then placed in your assigned storage space.
Can you record my package being opened?
Yes. You can request a video of your package being opened for $4.99 per received box. Let us know before the package arrives so we can arrange the recording.
What if my item arrives damaged?
We note any visible damage in your initial arrival report and let you know. You can also request a detailed condition inspection report for a closer assessment. Contact the seller or carrier promptly to discuss a return or claim.
Can you combine items into one shipment?
Yes. We can arrange to pack items from multiple deliveries into one shipment where suitable. We’ll confirm the packing requirements, carrier options and prices with you before shipping.
Can you ship directly to someone else?
Yes. We can arrange shipment to a recipient of your choice, including a buyer, auction house, grading company or authenticator. We’ll confirm the delivery details, carrier options and prices with you before shipping.
Can you pack large or fragile items?
Yes. We arrange packing suited to your item’s size and needs, including custom crating for statues and other large or fragile collectibles. We’ll confirm the packing options and costs with you before proceeding.
Can you return an item to the seller?
Yes. Once you arrange the return with the seller and provide the return instructions or shipping label, we can coordinate packing and shipment on your behalf. Any applicable packing and shipping costs will be confirmed before proceeding.
Can I send several packages to my vault?
Yes. You can send multiple packages from different sellers, provided your items fit within your subscribed vault space. If you need more room, contact us to arrange additional storage.
Can I visit my vault?
Our service does not include access to the storage facility. You can view your collection online through your Virtual Vault and contact us to arrange shipping or additional services.
How are my items stored?
Your items are kept in climate-controlled storage, in a dedicated box or shelf space assigned to your account according to their size and storage needs.
How secure is BXA Vault?
BXA Vault uses a secure storage facility with controlled access and video surveillance. Access to stored items is limited to authorized personnel, and customers do not have direct access to the storage area.
Who has access to my items?
Access to stored items is limited to authorized BXA Vault personnel. Customers and other visitors do not have direct access to the storage area, helping us maintain a controlled and secure environment for all stored collections.
How are my items kept separate from other customers’ items?
Your items are assigned to your account and kept in a dedicated storage space based on their size and storage requirements. This helps us keep each customer’s collection organized, identifiable and separate from other stored items.
How do you keep track of my items?
Items received by BXA Vault are assigned to your account and recorded in your Virtual Vault, where you can view and manage your collection online.
Are my items insured while stored with BXA Vault?
Our storage arrangements include insurance coverage for items while in storage. Coverage is subject to applicable terms, conditions, and limits. Customers with high-value items or collections should maintain any additional insurance coverage appropriate for their needs.
Is my collection information kept private?
Yes. Information about your collection and stored items is kept private and is only accessible to authorized BXA Vault personnel as needed to manage your account and provide requested services.
Can you help me sell my items?
Yes. We work with auction houses and sellers to help coordinate the sale of your items through a suitable third party. BXA Vault does not sell items directly; we assist with the arrangements, preparation and shipping as needed.
Can you have my item professionally framed?
Yes. We can coordinate professional framing for your item based on its size, type, and display requirements. We’ll discuss the available options and confirm the cost with you before proceeding.
Can you have a display case made for my item?
Yes. We can coordinate custom display cases for items that require a specialized presentation or protection. Options and pricing will depend on the item’s size and requirements.
Can you submit my item for grading?
Yes. We can coordinate submission to third-party grading services and handle the shipping and return process for you. Grading is performed by the selected independent grading company, and applicable fees will be confirmed before submission.
Can you have my item authenticated?
Yes. We can coordinate authentication with appropriate independent specialists or authentication services. Availability and cost depend on the type of item and the authentication service required.
Can you take professional photographs of my item?
Yes. Professional photography is available for customers who need high-quality images of their items for documentation, insurance, display, or potential sale. Contact us for options and pricing.
Can I request a detailed condition inspection report?
Yes. In addition to the basic arrival inspection included with incoming items, you can request a more detailed condition inspection and report for an additional fee.
Can you arrange custom crating for my item?
Yes. For oversized, fragile, or high-value items that require additional protection, we can arrange custom crating based on the item’s specific requirements. We’ll provide a quote for your approval before proceeding.